Refund & Returns Policy
1. Overview
Thank you for shopping at Sacred Connection (the “Store”, “we”, “us”, “our”). We hope you are delighted with your purchase of our products (including rapé and snuff tools). If you are not entirely satisfied, we’re here to help.
2. Eligibility for Returns
To be eligible for a return:
-
The item must have been purchased from https://sacred-connection.ca.
-
You must request your return within 30 days of the delivery date (or a different time-frame if you prefer, e.g., 14 days).
-
The item must be unused, unopened (unless defective), and in the same condition that you received it, with original packaging.
-
Custom or special-order items (if any) may not be eligible for return unless defective – specify if applicable.
3. Non-returnable items
Please note that the following are not eligible for returns or refunds:
-
Items that were opened, used or without original packaging (unless proving a defect).
-
Sale or clearance items (unless otherwise stated).
-
Gift cards or vouchers (if you issue them).
-
Items that are returned after the eligible timeframe.
4. How to Make a Return
To complete a return, please follow these steps:
-
Contact us at [insert support email] with your order number, date of purchase, and reason for return.
-
Once your return request is approved, you will receive instructions on where to ship the item and how to package it.
-
You are responsible for shipping the item back unless we state otherwise (e.g., we paid shipping for defective items).
-
Please send the item back within 7 business days after your return request is approved.
-
Ensure the item is packaged securely and shipped with tracking. We recommend you keep proof of postage.
5. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days (or another timeframe you prefer).
-
Shipping costs (both original and return shipping) are non-refundable unless the return is due to our error (e.g., you received a defective or wrong item).
-
If more than 30 days (or your chosen time period) have passed since delivery, we regret that we cannot offer you a refund.
6. Exchanges
If you need to exchange an item for the same item (e.g., wrong variant selected) send us an email at [support email] and we will guide you through the process. Exchanges may incur additional shipping charges.
7. Defective or Damaged Items
If you receive a defective or damaged item, please notify us immediately upon receipt at [support email] with photo(s) of the defect and details of your order. We will evaluate the issue and either:
-
Offer a replacement at no additional cost, or
-
Offer a full refund including shipping.
We may ask you to return the defective item before issuing a replacement/refund.
8. International Orders (if applicable)
If you ship orders outside Canada, please note:
-
You are responsible for any customs, duties, taxes or shipping charges collected by your country.
-
Return shipping cost is your responsibility unless the item is defective or we made an error.
-
Refunds on international shipping vary depending on carrier and destination.
9. Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws in Canada. You may have other rights which vary by province or territory.
10. Changes to This Policy
We reserve the right to modify this Refund & Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make significant changes, we will notify you.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us via:
-
Email: info@sacred-connection.ca