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Privacy Policy

Privacy Policy

Effective Date: 10/2025
Last Updated: 10/2025

At Sacred Connection (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://sacred-connection.ca (the “Site”) or purchase our products and services.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

When you:

  • Place an order or create an account;

  • Subscribe to our newsletter;

  • Contact us via email or forms;

  • Leave a product review or comment.

We may collect:

  • Your full name;

  • Billing and shipping address;

  • Email address and phone number;

  • Payment information (processed securely via our payment partners);

  • Any additional details you voluntarily provide (e.g., comments, feedback, etc.).

b) Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and analytics tools, including:

  • IP address and location data;

  • Browser type and operating system;

  • Pages viewed and time spent on site;

  • Referring website or link.

This helps us understand site usage, improve performance, and personalize your experience.

c) Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.
You can manage or disable cookies in your browser settings, but some features of the Site may not function properly without them.

2. How We Use Your Information

We use the collected information for purposes such as:

  • Processing and fulfilling your orders;

  • Communicating with you about your purchases, delivery, or support;

  • Sending promotional emails (only if you’ve opted in);

  • Improving our website, products, and customer experience;

  • Detecting and preventing fraud or unauthorized activity;

  • Complying with legal obligations.

We never sell or rent your personal data to third parties.

3. Sharing Your Information

We may share information with:

  • Service Providers: e.g., payment gateways (such as Pagar.me, PayPal, or Stripe), shipping companies, and email marketing platforms, only as necessary to perform their services.

  • Legal Authorities: if required by law or to protect our rights and users.

  • Analytics and Advertising Partners: such as Google Analytics or Meta Pixel, to help us understand user behavior and improve marketing effectiveness.

All third-party providers are contractually obligated to keep your data secure and use it only for the intended purpose.

4. Data Retention

We retain personal data for as long as necessary to:

  • Fulfill orders and provide customer service;

  • Meet legal and accounting requirements;

  • Support warranty or return claims.

When your information is no longer needed, it is securely deleted or anonymized.

5. Security of Your Information

We implement reasonable physical, electronic, and administrative measures to protect your data from unauthorized access, alteration, or disclosure.
Despite these measures, no online system is 100% secure. You share your information at your own risk, but we take every precaution to safeguard it.

6. Your Rights

Depending on your location (including Canada and other regions with applicable privacy laws), you may have the right to:

  • Access and obtain a copy of your personal data;

  • Request correction or deletion of your information;

  • Withdraw consent for marketing communications;

  • Restrict or object to certain processing activities;

  • Lodge a complaint with your local privacy authority.

To exercise these rights, please contact us at [insert email address].

7. Email Communications

If you have subscribed to our newsletter or made a purchase, you may receive occasional emails from us.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

8. Third-Party Links

Our Site may include links to third-party websites (for example, related communities, suppliers, or cultural resources).
We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.

9. International Users

If you access our Site from outside Canada, please note that your information may be transferred to and processed in Canada (or other countries where our partners operate).
By using our Site, you consent to this transfer in compliance with applicable privacy laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
Updates will be posted here with a revised effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:

Sacred Connection
Email: [insert support email]
Website: https://sacred-connection.ca